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tr66 Legal Terms in Plain English

This page sets out how tr66 handles legal terms, personal data, cookies and access requests for Malaysia.

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tr66 tr66 Legal Terms in Plain English
CONTACT PATHS

tr66 Contact Paths for Legal Requests

When you need a legal or account record change, start with the channel that matches your account record.

Account email Send written requests from the email linked to your account so we can match…
Live chat Use chat after you log in when you need a quick path for a…
Postal request If you need a formal notice, send it in writing with the same details…
DATA AND RECORDS

How We Handle Your Records

We keep legal handling tied to the account record, the session cookie and the payment trace that supports it.

Data use

We use the details you submit to verify the account, process requests, maintain records and answer legal questions tied to your session. The use stays limited to those purposes and the records that support them.

Cookies

Cookies store session state, language choice and device signals so you do not need to repeat the same checks on every page. Clearing them may reset a few settings and ask you to log in again.

Security

Keep your password private, use a device you control and log out after a session on shared hardware. If we detect unusual access, we may pause the session until the account details are checked.

Retention

We keep account and transaction records only for the period needed for support, audit, tax, fraud prevention and legal duties. When that period ends, the record is archived or removed through our standard process.

Changes

If you want to correct a name, contact detail or other stored field, send the request from the account email and include proof where needed. We may refuse changes that conflict with legal records.

Contact

For privacy, access or record questions, use the contact route inside your account and mention the exact field or request type. That helps us send the case to the right team without delay.

Legal Questions About Your Account

These questions cover the parts of our legal setup that most often affect your account: who the rules apply to, what records we keep, how cookies work and how to ask for changes. If your case depends on local law, the answer will always follow the place where your access is allowed and the record was created. Use the contact route in your account when you need a written reply or a correction path.

The law tied to your location and account use applies first, and access is only available where local law permits. If our page wording conflicts with that rule, the local law takes priority for that request.

Yes. Send a request through the contact path in your account and we will tell you what record types we hold, why they are kept, and what checks we need before we share them.

Cookies help keep your language choice, login state and device session steady. If you clear them, you may need to repeat some checks and reset a few settings the next time you open the page.

Send a correction request with the exact field you want changed and the proof we ask for. We will only update a record when the request matches our files and does not conflict with local law.

We keep account and payment records only as long as needed for support, audit, tax, fraud prevention and legal duties. When that period ends, the record is archived or removed under our standard process.

Access is limited to staff who need it for support, security, payment checks or legal handling. Internal access is logged, and we do not open records to people outside those functions without a valid reason.

Pause use of the account, contact support and ask for the clause to be explained in writing. If the term does not fit your situation, we can point you to the right request path.

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